Terms & Conditions Commercial
**Terms & Conditions**
**Commercial & Trade Customers**
*Version 1.0 \| Effective: April 2026*
These Terms and Conditions (\'Terms\') govern the supply of plumbing and home improvement services by Priority Plumbing Services Limited (\'Priority Plumbing\', \'we\', \'us\', \'our\') to commercial and trade customers, including new build developers, housing contractors, and retail channel partners (\'you\', \'your\'). These Terms apply to all business-to-business engagements and supersede any terms you may seek to impose, unless expressly agreed in writing by a director of Priority Plumbing.
By instructing us to carry out works, accepting an Estimate, or signing a job agreement, you agree to be bound by these Terms.
**1. Definitions**
In these Terms, the following definitions apply:
> **\"Estimate\"** A written indication of cost provided by Priority Plumbing prior to works commencing.
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> **\"Works\"** The plumbing, home improvement, or installation services to be carried out as described in the Estimate or job instruction.
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> **\"Completion Date\"** The date on which the Works are confirmed as completed by Priority Plumbing.
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> **\"Customer-Supplied Materials\"** Any materials, fittings, fixtures, or products supplied by you or a third-party retailer for installation by Priority Plumbing.
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> **\"Retail Channel Job\"** A job referred to Priority Plumbing through a third-party retailer (such as B&Q or Wickes) where pricing and materials are arranged between you and the retailer and Priority Plumbing provides installation services only.
**2. About Us**
- Registered company name: Priority Plumbing Services Limited
- Company registration number: 15830169
- VAT number: 483802770
- Registered address: Unit 7, Lake Street, Leighton Buzzard, LU7 1SP
- Contact: info\@priorityplumbingservices.co.uk \| 07714 410392
**3. Estimates and Pricing**
**3.1** We will provide a written Estimate prior to commencement of Works where required. For Retail Channel Jobs, pricing is agreed between you and the retailer and we do not issue separate estimates.
**3.2** Estimates are valid for 30 days from the date of issue unless stated otherwise.
**3.3** Estimates are based on information available at the time of issue. They do not account for unforeseen obstructions, concealed conditions, or additional scope that only becomes apparent during works. Where such issues arise, we will notify you promptly in writing. No additional works will proceed without written authorisation from you.
**3.4** All prices are exclusive of VAT unless stated otherwise. VAT will be charged at the standard rate of 20% (VAT No. 483802770).
**3.5** For new build and multi-site contracts, pricing is agreed on a per-job or framework basis as specified in the applicable job instruction or contract. This document governs any matters not covered by that instruction.
**4. Booking, Scheduling and Site Access**
**4.1** Once Works are authorised, we will confirm a scheduled date and time. All scheduling is subject to operative availability.
**4.2** You are responsible for ensuring that suitable site access is provided at the agreed time. Where access is refused or unavailable without reasonable advance notice (minimum 24 hours), we reserve the right to charge a standing charge at our standard labour rate for the visit.
**4.3** For new build and development sites, you agree to ensure: (a) all relevant site inductions have been completed in advance; (b) the relevant areas are ready for works as agreed; (c) any required building control or site sign-off notifications are in place.
**4.4** We will make reasonable efforts to complete Works within the agreed schedule. We are not liable for delays caused by: third parties; site conditions outside our control; changes to scope requested by you; or events beyond our reasonable control.
**5. Payment Terms**
**5.1** For standard commercial jobs, a deposit of 50% of the Estimate value is payable upon confirmation of booking. The balance is due on the Completion Date.
**5.2** For new build and development accounts, invoices are issued upon completion of each job or milestone. Payment is due within 14 days of invoice date unless otherwise agreed in writing.
**5.3** For Retail Channel Jobs, payment terms are as agreed with the retailer partner. Our invoice will be issued to you or the retailer as applicable.
**5.4** Invoices not paid by the due date will accrue interest at 8% per annum above the Bank of England base rate from the due date until full payment, under the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to claim reasonable debt recovery costs.
**5.5** We reserve the right to suspend Works on any current or future job where invoices remain unpaid past their due date.
**5.6** All payments are to be made by bank transfer to: Account name: Priority plumbing services \| Sort code: 60-01-31 \| Account number: 60020857. Payment reference must include the relevant invoice number.
**6. Your Responsibilities**
**6.1** You agree to provide accurate and complete information about the site, the scope of works required, and any relevant access or health and safety requirements.
**6.2** Where you supply materials for installation (Customer-Supplied Materials), you warrant that: (a) the materials are fit for purpose and of satisfactory quality; (b) they are compatible with the installation environment; (c) they meet all relevant UK standards and regulations. We accept no liability for defects in, failure of, or regulatory non-compliance of Customer-Supplied Materials.
**6.3** For sites where we carry out multiple jobs, you are responsible for ensuring relevant building control notifications, warranties, and sign-off processes are in place for each property. We will provide reasonable documentation to support this.
**6.4** You are responsible for obtaining any planning permission, building control approval, or landlord consent required for the Works. We can advise on what approvals may be needed, but the obtaining of such approvals is your responsibility.
**7. 24-Month Workmanship Guarantee**
**7.1** We guarantee all workmanship for a period of 24 months from the Completion Date, subject to the conditions in this clause.
**7.2** The guarantee covers defects in workmanship arising directly from the manner in which the Works were carried out.
**The guarantee does not cover:**
- Customer-Supplied Materials, fittings, or fixtures --- these remain subject to the supplier\'s or manufacturer\'s own warranty
- Fair wear and tear and normal deterioration from use
- Damage caused by third parties, misuse, accidents, or structural defects in the property
- Issues arising from failure to maintain the Works as described in clause 7.3
- Works modified, extended, or interfered with by any party other than Priority Plumbing after handover
- Consequential losses, loss of profit, loss of use, or indirect losses of any kind
**7.3** To maintain the benefit of the guarantee, you are responsible for routine maintenance of completed works, including (where applicable): annual inspection and replacement of silicone sealant in wet areas; regular cleaning of shower heads, drains, and traps; and prompt reporting of any signs of leakage or water damage.
**7.4** Guarantee claims must be made in writing to info\@priorityplumbingservices.co.uk within the 24-month period. We will assess the claim and, where valid, return to remedy the defect at no additional charge. The right to first remedy is ours; compensation will only be considered where remedy is not possible.
> **We offer a Priority Care Plan for ongoing maintenance cover --- contact us for details or visit www.priorityplumbingservices.co.uk.**
**8. Liability and Indemnity**
**8.1** We carry out our work with reasonable skill and care. Nothing in these Terms limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other matter that cannot be excluded by law.
**8.2** Subject to clause 8.1, our total liability to you arising out of any claim in connection with these Terms or the Works shall not exceed the total value of the relevant invoice for the Works to which the claim relates.
**8.3** We are not liable for any indirect or consequential loss, including loss of profit, loss of contract, loss of revenue, loss of use, or damage to third-party property, howsoever arising.
**8.4** Where Works are carried out on behalf of an end customer, you agree to indemnify us against any claims made by that customer to the extent such claims arise from matters outside our control, including Customer-Supplied Materials, site conditions, or instructions you have provided.
**8.5** We carry public liability insurance. Details of our insurance cover are available on request.
**9. Cancellation and Termination**
**9.1** Either party may cancel or reschedule a booking by providing at least 48 hours\' written notice. Where we are given less than 48 hours\' notice, we reserve the right to charge a cancellation fee equivalent to our standard day rate for the affected operative(s).
**9.2** Where works have commenced, cancellation will result in a charge for all work completed to date plus any materials ordered or committed.
**9.3** Where you are in material breach of these Terms (including non-payment), we may suspend or terminate all Works on notice. Any sums outstanding will remain due.
**10. Disputes**
**10.1** In the event of a dispute, the parties agree to first attempt to resolve the matter by direct negotiation. Disputes should be raised in writing to info\@priorityplumbingservices.co.uk within 14 days of the issue arising.
**10.2** If the dispute cannot be resolved within 28 days of notification, either party may seek resolution through mediation or the courts of England and Wales.
**11. Confidentiality**
Both parties agree to keep confidential any proprietary or commercially sensitive information shared during the course of the engagement, and not to disclose it to third parties without the other party\'s written consent, except where required by law.
**12. General**
**12.1** These Terms constitute the entire agreement between the parties in relation to the Works and supersede all prior representations, discussions, or agreements.
**12.2** No variation to these Terms is effective unless agreed in writing by a director of Priority Plumbing.
**12.3** If any provision of these Terms is held to be invalid or unenforceable, it shall be severed and the remaining provisions shall continue in force.
**12.4** These Terms are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.
**12.5** Priority Plumbing reserves the right to subcontract any part of the Works to approved subcontractors. We remain responsible to you for the quality of all Works carried out on our behalf.
**Priority Plumbing Services Limited**
Unit 7, Lake Street, Leighton Buzzard, LU7 1SP
info\@priorityplumbingservices.co.uk \| 07714 410392 \| www.priorityplumbingservices.co.uk
*Registered in England and Wales \| Company No. 15830169 \| VAT No. 483802770*